Venue Manager - Immediate Start

We’ve got a killer new role up for grabs – assuming you want to work in a humble but hard-working team, on a brand that gives a damn, in a business where you won’t be tangled up in red tape. 

Still with us? Awesome - let's get to the nitty gritty…

Who are we?

We are a spirited bunch determined to nudge speciality coffee forward and deliver painstakingly well-made coffee. We’re on a mission to create more than our fair share of positive change for people and planet and have fun while we're at it! 

What do we want?

We’re looking for an epic Venue Manager to be at the heart of our retail operations, taking charge of our fast-paced Surry Hills & Carriageworks sites. You will manage day to day operations, guiding and motivating our leaders and retail team to deliver exceptional customer experience, uphold quality, improve store performance, and implement consistent retail practices in a safe & sustainable way. 

We’ll love you, if you have:

• Proven experience successfully managing high-volume hospitality venues.
• 2-3 years experience leading hospo teams in restaurants, fine dining and/or café’s. 
• A knack for numbers, confidently managing budgets and deciphering reports.
• You're a proactive leader who cares about people.
• You're highly organised and adaptive, with exceptional communication.
• A passion for coffee with an appreciation of craft is an absolute must!

Key responsibilities:

• Manage day to day operations of Surry Hills & Carriageworks sites, keeping things running smoothly & vibes high!
• Lead and empower our team of Baristas, Floor & Kitchen Staff through ongoing feedback, training, and clear communication of Single O's vision, plans & procedures. 
• Lead by example, providing spirited customer service. Energise and support your team to deliver an exceptional customer experience that goes above & beyond. 
• Receive and resolve customer feedback and reviews. 
• Ensure compliance with WHS regulations and create a safe and supportive environment for all.
• Manage staff rostering and oversee induction and training programs.
• Collaborate with the kitchen team to deliver delicious seasonal menu changes that are on brand for Single O.
• Lead & champion key retail SOP’s & operating procedures.  
• Provide input on quarterly pricing reviews in line with market and COGS of food & beverage options.
• Manage maintenance, suppliers, POS and site management to keep our spaces looking great and up to date.
• Lead Barista & Chef teams to help develop new products to grow sales and drive foot traffic both new & returning.
• Collaborate closely with Marketing ensuring our brand shines through consistent visual merchandising and supporting key innovations and promotions.
• Champion sustainability, leading our efforts to reduce environmental impact by embracing initiatives that do good for people & planet.  

You’ll love us, if you:

• The ability to thrive in a constantly changing environment.
• Love the idea of working with creatively led individuals who are passionate about coffee, the community and the environment.
• In return, we can offer a flexible working environment, a respected, creative brand, an engaged and energetic team, and the potential to grow.

Single O, no single culture!  Bring on people from all walks of life for this here job application. 'Come as you are' is etched into our values, and we hum best when we're a team of many.