Veteran Services Case Manager

At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.
 

This is an opportunity for you to join a large social purpose organisation where your skills and compassion will be valued and enable you to make a meaningful difference to people’s lives.
 

Our Veteran Services Homes for Heroes program is a deeply valued initiative within the community. It provides care and support to veterans who are homeless or at risk of homelessness, helping them build sustainable, independent lives in the community of their choice.
 

As a Veteran Services Case Manager within the Homes for Heroes program, you will identify and assess veterans in need, delivering holistic, professional support that meets their welfare and wellbeing needs. Your work will be grounded in high‑quality, client‑centred care.
 

In this role, you will:

• Assess intake referrals and determine their psychosocial and housing needs in conjunction with the veteran

• Develop comprehensive transitional support plans for veterans, utilising a veteran-centric, trauma-informed, and recovery-oriented approach

• Support the veteran to develop adaptive and sustainable strategies to work towards achieving their goals

• Coordinate community supports (mental health, financial counselling, community and recreational connections) to better manage Veterans mental health and risk factors for homelessness.

• Monitor, evaluate, and frequently report on the veteran’s progress, ensuring goals are always achievable and sustainable

• Case manages veterans in the program, building their capacity and daily living skills, and linking them with appropriate support services

• Work closely in collaboration with community services organisations, homeless and housing specialist service providers, DVA, ex-service organisations (ESOs), and other Government agencies.
   

We need you to have:

• Experience in Case Management, and supporting a case load of clients with complex support needs

• Knowledge, understanding, and experience of supporting individuals/veterans in a trauma-informed, recovery-oriented, veteran-centric approach

• Experience supporting individuals/veterans with complex health needs and linking them with appropriate support agencies

• Ability to thrive under pressure and handle difficult situations effectively

• Proven ability to establish and foster positive relationships with internal and external stakeholders.
   

We can offer you:

• Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more. 

• Staff discounts across 700 select retail stores through Maxxia Rewards 

• Fitness Passport

• Leave Loading - 17.5% pay top up on paid leave

Our commitment to diversity:  

We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.
 
We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare. 

Location