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Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The role
As a full-time VIP Host, this position plays a key role in building rapport with guests and delivering a five-star service experience. Reporting to the VIP Service Manager, responsibilities include welcoming and farewelling local, domestic, and international guests within the gaming areas.
The role also involves assisting with membership enquiries, registering prospective members for gaming programs, and supporting the presentation of VIP facilities. Additional duties include overseeing general reception functions and entry management, hosting and engaging guests at Crown events, and supporting in-room promotions and events as required.
About you
Strong experience in VIP guest service
Proven ability to build and sustain strong guest relationships
Sound understanding of loyalty programs
Demonstrates integrity and compliance with policies and regulations
Impeccable professional presentation
Additional language skills - desirable
Eligible to obtain an NSW Special Employee Gaming Licence
Availability to work a flexible 24/7 roster, including public holidays
What we offer you
Competitive hourly rate + penalties + super!
Opportunities for career advancement and growth
Fitted uniforms provided and laundered by Crown
Generous discounts across all Crown hotels and restaurants Australia wide
Complimentary meals at our on-site staff restaurant
Access to discounts with our various corporate partners across travel, insurance, banking & finance, technology, parking
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
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