Sr. Visual COBOL Developer
Key Responsibilities
• Provide production support for enterprise applications, ensuring high availability and timely issue resolution.
• Manage and resolve production incidents, perform root cause analysis, and implement permanent fixes through problem management.
• Handle service requests in line with agreed service levels and operational procedures.
• Investigate, troubleshoot, and resolve complex application and database issues.
• Collaborate with business users, technical teams, and other stakeholders to ensure seamless application support.
• Monitor application performance and recommend improvements to enhance system stability and reliability.
• Participate in application maintenance, defect fixes, and minor enhancements.
• Prepare and maintain technical documentation, support procedures, and knowledge articles.
• Ensure adherence to ITIL processes and organizational support standards.
Required Skills & Experience
• Hands-on experience in Visual COBOL development and support.
• Experience working with Enterprise Server.
• Strong knowledge of Oracle Database.
• Proficiency in SQL/PLSQL.
• Experience with UNIX Shell Scripting.
• Hands-on experience in Incident Management, Problem Management, and Service Request Management.
• Strong analytical and troubleshooting skills in a production support environment.
• Excellent stakeholder management and client-facing communication skills.
• Excellent verbal and written communication skills.
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