Volunteer Engagement Manager

Internal Applications Only

The role

An opportunity has arisen within our Impact Programs team for a Volunteer Engagement Manager. This role has the flexibility to be between 0.8 FTE or full-time and is based at Queensland Children's Hospital.

The Volunteer Engagement Manager is responsible for designing and delivering engaging, safe, and inclusive programs that enhance the hospital experience for children and families. Programs and initiatives include Cuddle Care, Operating Theatre Holding Bay and Recovery, Book Bunker and Way Finding.

This role is also pivotal in coordinating the volunteer workforce lifecycle ensuring a high quality onboarding and offboarding experience for volunteers. This role will also support ongoing compliance requirements, maintain systems, general administration, and assisting the People & Culture team with key recognition and reward initiatives.

Who are you?

• A clear and confident communicator who fosters trust, alignment, and accountability


• Highly organised, with excellent time management and the ability to balance competing priorities effectively.


• A warm and engaging person with a high level of emotional IQ, able to read a room and confidently interact with persons from all walks of life.


• Possess a level of comfort to recognise and hold space for the emotive environment of a tertiary healthcare facility.


• Action orientated and full of energy for things you see as challenging, not fearful of trying new things and enjoy responding to a fast-paced environment to complete tasks on time.


• A strategic thinker who uses rigorous logic and methods to solve difficult problems with effective solutions that stretch beyond the obvious.


• Have an interest and understanding of an outcomes measurement framework.

Key criteria

To be successful in this role, you will possess the following:

• Undergraduate qualification in role related discipline or an equivalent combination of relevant experience and/or education.


• Minimum 3 years’ experience in a program management or volunteer coordination role.


• Min 3 years’ experience managing the delivery of multiple programs and services in the healthcare or family service community, including completion of relevant documentation and reporting.


• Understand the end-to-end volunteer life cycle.


• Experience working with or managing volunteers.


• Experience in new program design and implementation, including running pilot programs and completing evaluations.

What is our difference? 

When you join the team, you’re not just doing another ‘job’. You are playing your part, bringing about real change, creating the difference every kid deserves. Our team is passionate, inclusive, fun and caring. You will also be able to access a range of benefits and programs to help you be the best version of you, including:

• A market-competitive salary package


• 3 bonus days of annual leave


• NFP salary packaging benefits


• Work/life balance through flexible and hybrid working


• Learning and development opportunities


• Free, confidential counselling and wellbeing support for you and your family


• Corporate health care plan

How to apply

Select , complete the application form and upload your resume and a cover letter outlining your interest and suitability. For a copy of the position description please click here.

Applications close COB Tuesday 1 July 2025, however, they will be reviewed during this time.