WalkMe Builder/Solution Engineer

Company : The Erm International Group Limited

Job Description - WalkMe Builder/Solution Engineer

{"description": "The WalkMe Builder's primary objective is to develop and implement interactive digital guidance solutions using the WalkMe platform. This includes creating user-friendly walkthroughs, QA, testing, refinement, go-live support. The role also involves ensuring the accuracy of content, monitoring performance metrics, and providing support to users to drive digital adoption and maximize the value of digital tools.

Roles & Responsibilities:

Managing WalkMe projects with end-to-end experience from scope through to go-live
Create interactive digital guidance solutions using the WalkMe platform to improve user experiences and drive digital adoption
Develop user-friendly walkthroughs, tutorials, and on-screen guidance to streamline processes and enhance productivity
Work closely with stakeholders to understand business requirements and design tailored solutions that meet specific needs as guided by the client
Continuously optimize guidance solutions to ensure relevance, accuracy, and effectiveness in improving user engagement and satisfaction
Monitor performance metrics to assess the impact of guidance solutions and identify opportunities for improvement
Q&A testing and refinement
Go live support where required by client
Training support where required by client
WalkMe reporting where required by client
Comply with relevant firm and industry legislation and incorporate into practices and processes as relevant
Comply with relevant WH&S legislation, adhering to reasonable instructions, work procedures and practices to maintain the health and safety of the team
Report all work place hazards and incidents.

Selection criteria:

Skills/Knowledge/Experience

Must be located in Australia
Minimum 4 years' experience WalkMe Solution Engineer
Excellent written and verbal communication skills
Strong interpersonal skills
Strong problem solving skills
Extremely organised and detail oriented
WalkMe certifications
Technical experience
Strong analytical and problem-solving skills
Excellent communication and collaboration abilities
Attention to detail and ability to prioritize tasks effectively
Experience in instructional design or user experience design is a plus.

", "salary_raw": "Row(double=None, string=None)"}

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About the Company

The Erm International Group Limited

Contaminated Sites Risk Assessor - Principal Consultant Sydney ERM is seeking a motivated Senior Risk Assessor to join our NSW team. The ideal candidate will have greater than 10 years' experience in the development of risk assessments (Human health and Ecological Risk Assessments) relating to conta...

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WalkMe Builder/Solution Engineer

Job Description - WalkMe Builder/Solution Engineer

About the Company

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