Ward Clerk - Maroondah Hospital Intensive Care Unit

Ward Clerk – Maroondah Hospital Intensive Care Unit  

• Permanent part-time | Flexible hours to support your ideal work-life balance 


• Ringwood East | Quiet, suburban location with access to scenic parks and public transport 


• Be part of a welcoming team committed to excellence in customer service

About the role

The Ward Clerk plays a key role in supporting the Intensive Care Unit (MH ICU). You will be the first point of contact for consumers, families, visitors and staff, ensuring a safe, welcoming and professional environment. 

This role provides essential clerical, administrative and reception support to the nursing and multidisciplinary team, contributing to efficient unit operations and excellent patient experiences. 

Key Responsibilities:

• Provide reception and customer service to consumers, families, visitors and staff 


• Maintain accurate patient information using Eastern Health Patient Management Systems 


• Manage telephone enquiries and coordinate communication within the unit 


• Support nursing and clinical staff with administrative tasks 


• Assist with admissions, discharges and transfers 


• Uphold confidentiality, privacy and Eastern Health policies 


• Participate in mandatory training, performance development and continuous improvement activities 

About you 

To be successful in this role you will possess:

Essential

• High level written and verbal communication skills 


• Competent computer skills, including Microsoft Word, Excel and Patient Management Systems


• Advanced telephone and clerical skills


• Strong organisation and time‑management abilities 


• Ability to provide professional, friendly customer service 


• Interest in working in a patient‑centred Intensive Care environment 


• Ability to work effectively within a multidisciplinary team 

Desirable

• Experience in a healthcare and the acute setting 


• Knowledge of medical terminology 


• Previous experience in a similar administrative role 

If you are a motivated, customer‑focused administrator who thrives in a dynamic clinical environment, we encourage you to apply and join our MH ICU team

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

Our Employee Value Proposition is “Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”.

This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

• Mentor and Shadowing program 


• Access to discovery days across our 50 sites 


• Study and professional development leave 


• Friendly & supportive teams


• Commitment to Diversity, Equity and Inclusion 


• Fitness Passport for work-life balance 


• Employee Assistance program accessible for you and your loved ones 


• Flexible working hours and excellent entitlements 


• Salary packaging options and an employee benefits scheme 


• Access to Private Health Insurance offers 


• Digital upskilling, such as excel and Power-Bi training 


• Cafes at all of our Hospitals 

Next Steps

Apply online if you feel we are a good match, you have the skills and qualities to make a difference, and are eligible to work in Australia.

We review all applications when we receive them, and we notify unsuccessful candidates.

If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check.

Good to know:

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.


• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.


• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.


• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.


• Advertising may end before the closing date.


• We do not accept recruitment agency application

If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.

Please click here to view the position description

Contact Person: Julie Evans 

Contact Number: 8706 3060

Contact Email: [email protected]

Job Posting End Date: 03/08/2026

Need help submitting your application?

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1) 

Click Here for the Candidate Guide also for help in our recruitment process!

Our Values in Action:

Respect for all | Safe always | Partnering in care | Learning and improving every day