Warehouse and Operations Support

Active Fleet is seeking a dedicated Customer Service & Operations Support Officer to join our dynamic Operations team. This role is essential for maintaining the efficiency of our warehouse operations, ensuring inventory accuracy, and providing crucial administrative support. The ideal candidate will possess excellent organisational skills, communications skills, a keen eye for detail, and the ability to thrive in a fast-paced environment. A proactive, motivational attitude and a strong willingness to learn are vital for success in this position.

Key Responsibilities:

Warehouse Management:

• Receiving and Inspection:
• Receive incoming stock and supplies.
• Inspect deliveries for damage or discrepancies.
• Document and report any issues with received goods.

Inventory Management:

• Organise and store stock in designated locations.
• Conduct regular inventory counts and stocktakes.
• Maintain accurate inventory records and update the inventory management system.

Hardware Preparation:

• Assist with software setup and configuration.

Order Fulfilment:

• Pick, pack, and prepare orders for shipment.
• Ensure orders are shipped accurately and on time.
• Coordinate with shipping carriers for pickups and deliveries.

Warehouse Maintenance:

• Keep the warehouse clean, safe, and organised.
• Ensure compliance with health and safety regulations.

Operational Support:

Fleet Monitoring and Reporting:

• Monitor fleet management software for fault analysis and issue logging.
• Staff the support desk and assist operations in coordinating repairs and supplier external support requests.
• Track equipment status and ensure timely updates and maintenance.

Performance Monitoring:

• Monitor and report on key performance indicators (KPIs) related to the warehouse.

Office Administrative Tasks:

Communication:

• Answer and direct phone calls and emails.
• Provide excellent customer service and support.

Data Entry and Record Keeping:

• Perform data entry and maintain accurate records of dispatched equipment to track warranties.
• Update databases and systems with relevant information.

General Office Duties:

• Order office supplies and manage office equipment.
• Assist with other administrative tasks as required.

Qualifications:

• Proven experience in a warehouse or operations support role is preferred but not required.
• Strong organisational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.
• Strong, motivational attitude and a willingness to learn new skills.

Skills and Attributes:

• High attention to detail and accuracy.
• Ability to multitask and prioritise tasks effectively.
• Strong problem-solving skills and ability to think on your feet.
• A proactive and positive attitude.
• Physical ability to lift and move items as required in a warehouse environment.

Working Conditions:

• This role involves a mix of office and warehouse environments.
• Occasional lifting and physical activity are required.

Standard business hours.

Performance Metrics:

• Accuracy and efficiency of order fulfilment.
• Inventory accuracy and management.
• Timeliness and quality of operational support.
• Customer and stakeholder satisfaction.

Professional Development:

• Opportunities for training and professional growth.
• Encouragement and support for continuous learning and development.

Join Active Fleet and contribute to our mission of operational excellence. Apply now to become a key part of our team!