Wellness Centre East Perth - Customer Service Casual

Beyond Rest East Perth is a floatation & red light therapy business and growing into more alternative wellness offerings. We have a solid foundational base of customers and are looking to grow significantly.

Beyond Rest Wembley is a state-of-the-art float & red light centre providing services to the general public, enthusiasts, athletes, professionals, artists, students and anybody else who wishes to benefit from the total relaxation that sensory deprivation provides and fat loss from the red light therapy.

Beyond Rest was the first Floatation brand in Australia opening up 10 years ago.

We are passionate about how our services can profoundly impact people’s lives.

Please visit our website https://beyondrest.com.au/

The Role:

The primary responsibility is exceptional customer service, pre and post-measurements of clients' bodies, wrapping clients in red light, helping clients enter the Hocatt Ozone chamber, cleaning and sales of appointments to support the growth of the Beyond Rest business. This is done through key measurements being sales/customer service outcomes and increasing membership revenues. Working closely with the management, you will drive customer engagement and retention, membership & pack sales, and maintain the centre with cleanliness and brand uplift.

You will work cohesively within a team, promote healthy team culture and coordinate the Beyond Rest staff timetable. You will have a passionate interest in the health and wellness industry and be proficient in administration, sales, caring for clients and customer service.

The Beyond Rest East Perth wellness customer service role is customer-facing and represents the image, services and culture of the business to both customers and the local community.

Very Achievable Bonuses if you are able to hit the team targets.

A great perk is your access to significant discounts on wellness services and free red light body contouring, infrared sauna and float sessions. Helping you make more conscious decisions in your life with the power of utilising the services for yourself. All whilst supporting Beyond Rest Wembley to Grow!

Benefits:

FREE: Float Therapy, Ice Baths, Compression Boots, Magic Roller Massage, Infrared Sauna, Red Light Body Contouring & Hocatt Ozone Therapy Sessions.

Testing new wellness tech trends 

Fantastic Business management

Casual Work Times Available - 25-30 hours a week: 

Friday-Saturday-Sundays - 9.30 am - 10 pm. (Days and Evenings) 

With this position, we require availability for weekday evenings, and both days and evenings on the weekends. Shifts won't be longer than 8 hours.

Job-Related Skills Required:

Strong customer service

Strong Sales skills

Can Handle Fast Pace Environments

A clean freak

Can work autonomously

Administration skills

Are solutions focussed

Strong Education skills on the benefits of regular red light and float therapy

High energy and engaging communication style

Ability to hit KPIs

Manage to compete for work priorities in a fast-paced (Yet very Zen) environment
 

Job-related Skills we will train you on:

Body Contouring red light therapy & measuring of client's bodies

Sales choreography around our therapies and their benefits.

Maintaining cleanliness in the centre and floatation rooms.

Make sure floatation pods function smoothly (all training provided for this)

Manage water chemical balance in floatation pods

Job-Related Experience:

3 years of customer service experience

Sales experience

Highly preferred to have a previous sales/goal-driven environment

Highly prefer to have previous health and well-being industry experience

Confident with EFTPOS, CRM, and social media platforms

Strong organisation skills

Cleanliness skills and attitude

Ability to work in a very slow yet fast-paced environment

Ability to solve complex problems if required

Ability to relate to customers and build rapport to resolve issues in the calmest manner possible.

Personality:

Caring

Honest and trustworthy

Reliable

Respectful

Flexible

Sound work ethics
Organised