Workers Compensation Case Management Specialist

For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

Join a dynamic team where you’ll play a key role in injury management and supporting the recovery of injured workers. In this fast-paced role, you’ll handle calls, provide expert guidance, and deliver exceptional customer service while working with diverse stakeholders. We’re looking for individuals with energy, empathy, and resilience who thrive in customer-focused environments. Workers’ compensation experience is essential, along with strong communication skills, multitasking ability, and proficiency with multiple systems. Enjoy flexibility with a hybrid work model and options for part-time arrangements. This is a permanent full-time role based in Boorloo (Perth).

What You'll Do

• Manage workers’ compensation claims from lodgement through to resolution.

• Support injured workers with tailored injury management and return-to-work plans.

• Provide expert advice and guidance to employers, workers, and other stakeholders.

• Handle a high volume of phone enquiries with professionalism and empathy.

• Collaborate with internal teams and external providers to achieve optimal outcomes.

• Maintain accurate records and navigate multiple systems to ensure compliance.

What You'll Bring

• Proven experience in workers’ compensation claims management (desired).

• Strong communication and interpersonal skills with a customer-first mindset.

• Ability to manage multiple priorities in a fast-paced environment.

• Resilience and empathy when supporting injured workers and stakeholders.

• Proficiency in navigating multiple computer systems and maintaining accurate records.

What We Offer

• Boosted superannuation with 13% as standard.

• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).

• Work from home and many more flexibility options with myFlex.

• Up to 50% off personal insurance, including home and motor insurance.

• Partner discounts on private health insurance, tech & appliances, and many more.

• Industry-leading 20 weeks paid parental leave.

• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Applications close: Sunday 8 March 11:59pm AEDT

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.