Workforce Capability Specialist

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Workforce Capability Specialist, you'll partner with leaders, subject matter experts and stakeholders to design, build, test and implement capability frameworks that strengthen technical capability across Product & Services.

You'll contribute to the ongoing improvement of competency and governance frameworks, ensuring they align with regulatory requirements, industry standards and organisational objectives. Working within the Training and Knowledge Management team, you'll turn complex information into practical, engaging capability solutions that support learning, compliance and performance.

This is a fantastic opportunity to influence workforce capability strategy, drive continuous improvement and help create a culture of excellence, collaboration and innovation. You'll also play an important role in maintaining capability-related data, supporting governance reviews and identifying opportunities to enhance training and knowledge management practices.

This role is a permanent opportunity and is based in Brisbane.

• Design, develop, test and implement workforce capability frameworks across Product & Services.
• Partner with stakeholders to develop competency frameworks that align with industry standards and regulatory requirements.
• Maintain and review competency-related data within Training and Knowledge technology solutions.
• Support the review and uplift of governance frameworks, policies and associated documentation.
• Monitor risks associated with capability and governance frameworks and escalate where appropriate.
• Participate in audits and reviews to support compliance and quality outcomes.
• Develop initiatives that strengthen technical capability and workforce effectiveness.
• Build strong stakeholder relationships through effective communication, collaboration and issue resolution.
• Research industry trends, emerging technologies and best practice approaches, sharing insights that support continuous improvement.

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

• You have experience designing and implementing competency or capability frameworks.
• Your communication skills enable you to influence stakeholders and simplify complex concepts.
• You'll bring strong analytical skills and exceptional attention to detail.
• You're experienced in translating technical information into clear, practical learning or knowledge resources.
• You can facilitate discussions, workshops or capability initiatives with a diverse range of stakeholders.
• Your understanding of governance frameworks, risk considerations and compliance requirements is well developed.
• You'll have strong organisational and time management skills with the ability to manage competing priorities.
• You're comfortable working collaboratively within multi-disciplinary teams to achieve business outcomes.
• You hold tertiary qualifications in Education, Knowledge Management or a related discipline, or equivalent experience.