Workplace Services Officer

Why join us?

DWF is looking for a hands-on Workplace Services Officer to help look after our Melbourne office and support day-to-day office operations.

This role is ideal for someone early in their facilities or workplace services career who enjoys being onsite in a corporate office set up, helping people, and making sure the office runs smoothly. You will be based in the office five days per week due to the practical nature of the role.

You will work with the Facilities Leadership, the Office Partner in Charge, Australia Senior Leadership and HR to deliver a compliant, well-managed and engaging workplace experience for colleagues and visitors.

Responsibilities

Daily office support

• Help run the office day to day and be the first point of contact for workplace issues
• Support office reception services, meeting rooms, AV setup, mail and couriers
• Look after stationery, printing, kitchens, cleaning, waste and security
• Walk the office regularly to make sure it is clean, safe and presentable
• Report issues and help organise repairs and maintenance

People, events & workplace experience

• Help organise office events and seasonal activities in coordination with the stakeholders
• Support colleague engagement activities within set budgets
• Help keep the office guides, procedures and manuals up to date

Health & safety

• Support workplace health and safety activities such as inspections and checks
• Help with incident reporting, risk assessments and follow-up actions
• Support fire warden, first aid and emergency preparedness activities
• Help coordinate emergency drills and keep safety records updated

Suppliers & costs

• Manage supplier relationships and SLAs (cleaners, catering, stationery, maintenance and other suppliers)
• Track service work and follow up when issues need fixing
• Help process invoices and support budget tracking
• Follow company procurement and financial processes

Office projects & assets

• Support office projects, refurbishments and office moves
• Work with landlords, building management and contractors
• Help keep asset lists, maintenance schedules and service records up to date
• Support contractor inductions, safety controls and permits
• Assist with business continuity planning and testing

Reporting, space & sustainability

• Help prepare MIS reports on services and suppliers (dashboards, KPIs/SLAs and vendor evaluation reporting)
• Support space reviews and office layout improvements
• Assist with sustainability initiatives such as energy, waste and water reduction

What will help you succeed in this role?

• At least 3 years' experience in facilities or workplace support role in a corporate office environment
• Strong WHS capability: audits, inspections, risk assessments, incident investigation and reporting.
• Proven supplier management skills including negotiation and SLA administration.
• Working knowledge of building services/systems (MEP/HVAC) and experience coordinating with building management/technical teams/suppliers in organizing preventive maintenance and troubleshooting activities
• Strong focus on cost control and working within budgets with regular reporting
• Experienced in coordinating fit outs/refurbs/relocations with employees, contractors and landlords.
• Friendly, helpful and comfortable dealing with people day to day
• Organised, practical and reliable
• Microsoft 365 skills (Outlook, Word, Excel)
• Fire Warden or First Aid training, or willingness to complete this
• Right to work in Australia and able to complete background checks
• Comfortable with occasional after-hours support if required

What we offer

At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs.

Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.

About us

DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.