Workplace Tech Support Engineer

We are Athena - a fintech transforming home loan lending in Australia for the better and we’re only just getting started!

We are not a bunch of bankers. Unlike them, we actually give a buck about the customer. We are here to lighten the loan for Australians, reducing their mortgage life sentence.

Because life is too short for a long home loan.

• In the fast-paced fintech that is Athena you will work closely with both the Technology and Business teams to co-create the best working environment there is


• Participate in projects that strategically align with company initiatives - focusing on driving self-service, automation and strategic solutions


• Deliver a delightful experience to customers of Athena Workplace Technology by owning support requests and incidents


• Experiment and design the best experience for staff using the latest Apple hardware with collaboration tools like Miro, Slack, Microsoft 365, Atlassian products and Zoom


• Be empowered to improve Athena’s end-user experience and identify support areas for improvement


• Become a subject matter expert (SME) in the technologies that drive highly collaborative and agile workforces


• Being an SME is one thing and complete the circle by sharing your knowledge with the rest of the Athena Team by delivering engaging and valuable education sessions

• First off you love technology, you love talking about it, you love to stand up and educate your peers about it.


• You will Ideally have 2+ years of work experience performing in fast-paced customer-facing roles in a dynamic customer-first environment


• You are open-minded and have a growth mindset able to familiarise yourself with diverse and new technologies


• You love getting things done, caring about how they get done and the quality of the outcomes you deliver


• You love to take ownership/pride in delivering improvements end to end for your customers and peers


• You love analysing and troubleshooting complex technical problems, utilising your skills and experience to identify the root cause of problems and implement effective solutions


• You know when to ask for guidance, debate ideas, research options and when to roll up your sleeves and get it done


• You have great communication skills to assist with the creation and/or maintenance of system documentation and work instructions


• You love sharing ideas and work hacks to help everyone be more productive with their toolkit


• You are motivated, diligent, highly organised, and display enthusiasm in your work


• Committed to working from the office 3 days a week as part of your normal work hours and you are available to come into the office on the other days as needed.

• Experience in a technology support role focused on delivering great technology outcomes is a must


• Experience with the Apple ecosystem (Mac OS and iOS Devices) is essential


• Professional experience across Okta, Office 365, and Atlassian tools (Jira, Confluence) is nice to have


• Professional experience with device management services such as Jamf, Kandji or other desirable


• Experience across Security products such as Netskope and Crowdstrike would be desirable, but not essential

• Competitive salary & bonus scheme


• Flexible and casual working environment


• Ability to work from home (At least 2 days a week in the office on Anchor days)


• Loads of support and training


• Fantastic team culture

At Athena we are committed to a workplace that embraces diversity, equality, and inclusion. Athenians are free to let their own brand of freak fly.