Service Stream’s Utilities Division is currently seeking a Works Coordinator to join our growing team. In this role, you will support the Mechanical and Electrical Maintenance team by coordinating operational and logistical administration, including the effective scheduling and dispatch of resources. You will be responsible for completing quality assurance and control checks on work orders, ensuring accuracy, compliance, and consistency across all activities.

This position plays a key role in ensuring the efficient and effective delivery of the program of works, supporting the achievement of contract KPIs and internal performance measures through strong coordination, attention to detail, and proactive management of workflows.

Nature of position:              Permanent, Full Time

Location:                               Coburg North, VIC

Reporting Line:                    Operations Manager - M&E

Key Responsibilities

• Take calls and dispatch resources in consultation with discipline Supervisors during business hours
• Receive and coordinate emergency calls and schedule works as soon as possible;
• Manage end-to-end job management through a specialised systems environment; actioning any resultant works required, and ensuring job closure
• Liaise with field resources and Supervisors to ensure work is completed within required time frames, including raising additional works as required
• Coordinate tools, equipment and services for repairs, calibration, inspections, vehicle maintenance and stocktaking, including receiving and dispatching critical spares
• Maintain productivity monitoring records and report issues/anomalies to management
• Run daily reports
• Completion of task allocation / work orders to meet all client, customer and business objectives

About You

• Previous experience in a similar role
• Previous water industry experience (desirable)
• Working knowledge of dispatch, works scheduling and/or planning relating software
• Working knowledge of Asset Management Software (Maximo desirable)
• Excellent provision of customer service
• Professional, friendly and enthusiastic manner
• Well-developed organisational and administration skills
• High level of attention to detail

About Us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities.

Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies. 

How to Apply