Workshop Coordinator

About the Role

Crown Equipment is seeking a dedicated Workshop Coordinator to oversee the daily operations of our service workshop. In this role, you will ensure efficient workflow, manage scheduling, and provide exceptional support to our mechanics and customers alike.

Key Responsibilities:

• Coordinate and schedule all workshop activities, including repairs and maintenance services.
• Assist in managing the workshop team, ensuring that all work is carried out efficiently and to high-quality standards.
• Maintain accurate records of work orders, parts inventory, and customer communications.
• Provide exceptional customer service by addressing inquiries and resolving any service-related issues.
• Work closely with the service manager to identify areas for improvement in workshop processes.

Qualifications:

• Proven experience in a similar coordination or administrative role within a workshop or technical environment.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Excellent communication skills, both verbal and written.
• Proficient in Microsoft Office Suite and workshop management software.
• A valid driver’s license.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

​The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed over 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Crown Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up, and leading-edge technology.