Workshop Supervisor

Reporting into the Branch Manager – Port Hedland, the Workshop Supervisor is responsible for leading their department by providing guidance to their team members to ensure safety, quality and efficiency are of the highest standard resulting in exceptional customer satisfaction. The role is accountable for ensuring effective work order management and department performance to achieve WesTrac’s targets of productivity and compliance to Caterpillar, customer and WesTrac requirements.

Roster:  9 days on 5 days off 12 hours per day (excluding unpaid meal break)

Location: Port Hedland Branch – FIFO or residential options

What you’ll do:

• Supervise a team of 29 Personnel including apprentices, ensuring a high-quality of workmanship is completed to support for a wide range of CAT engines.


• Manage work order scheduling, execution, and compliance with WesTrac and Caterpillar standards


• Conduct regular performance evaluations, offering constructive feedback, and implementing necessary interventions for improvement


• Uphold adherence to company protocols, standards, and safety protocols


• Oversee day-to-day activities, inventory oversight, and maintaining superior customer service standards


• Collaborate with cross-functional teams to optimise processes


• Cultivate a positive and inclusive workplace culture that promotes collaboration and personal growth

Skills and Experience:

• Qualified mechanical trade background


• Proven experience in a supervisory or leading hand role within a heavy industrial or maintenance environment


• Caterpillar Systems, Parts and Product knowledge


• Experience managing work orders, job scheduling, and tracking associated costs


• Ability to provide technical guidance and oversight without being on the tools


• Excellent communication and organisational skills


• Motivated trades professionals looking to step into a leadership role are encouraged to apply

Our Benefits inclusive of but not limited to:

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.


• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.


• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute. 


• Employee Referral Program– Opportunity to receive a referral bonus up to $5000 for applicable roles.


• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6045