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The Warranty Coordinator is responsible for the management of all warranty claims and the provision of timely and effective advice, guidance and support to the Technical Support and Service Teams and their Customers. |
Responsibilities
Key Responsibilities
- Process Warranty Claims — Prepare, submit, and track warranty claims to relevant factories, ensuring accuracy and compliance with warranty guidelines.
- Review Documentation — Verify repair orders, technician notes, parts usage, and labour times before claim submission.
- Liaise With Stakeholders — Communicate with internal key stakeholders such as technicians, service managers, and Advisors to resolve claim issues or gather missing information.
- Maintain Records — Keep organised digital and physical records of all claims, approvals, denials, and reimbursements.
- Monitor Claim Status — Follow up on outstanding claims and escalate delays when necessary.
- Warranty Policy Compliance — Stay updated on manufacturer warranty rules, bulletins, and procedural changes.
- Financial Reconciliation — Ensure warranty credits are received, posted, and matched to claims; assist with month‑end reporting.
- Continuous Improvement — Recommend process improvements to increase claim accuracy and reduce rejections.
About you
- Literacy and numeracy
- Customer service skills
- Analytical
- Ability to process/enter large volumes of data
- Intermediate computer skills (e.g. Microsoft Office programs)
- Report writing
- Research skills
- Self-development (i.e. Technical and Behavioural competencies)
Benefits
- Competitive rates and overtime available
- Technical training & ongoing development
- Generous employee benefits, including 5 days bonus leave days and paid parental leave
- Corporate Health Insurance Discount
- Generous discounts for goods & services via our employee benefits program
Diversity & Inclusion
Diversity and inclusion sit at the heart of the Liebherr Group’s Core Values. We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace
Culture
We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers
How to Apply
Click on Apply Now
Applications close COB 19th June 2026
Liebherr Australia would like to thank you for submitting your application. Candidates are advised that interviews may commence before closing date.
Please note: external applicants successful in progressing past interview stage will be required to undergo a Pre-employment process including National Police Clearance and Medical Screening process which includes drug and alcohol testing.
No third parties or agencies please. Emailed applications will not be accepted.
Beware of Recruitment Scams:
Liebherr never charges any fees at any point in the recruitment process. If you are contacted through unofficial channels and asked to pay money, cover travel expenses, or provide personal documents, this is fraudulent activity.
- Only verify vacancies on the official Liebherr careers website.
- Never make payments or disclose sensitive personal information.
- Report any suspicious communication to Liebherr directly via: [email protected]
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jennine Williams.
One Passion. Many Opportunities.
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