Assistant Store Manager

At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, all of which are committed to delivering excellence to our valued customers.

Winnings elevates the art of home design, offering a unique selection of kitchen, bathroom, laundry appliances and designer homewares that seamlessly blend form with function. Step into the home of Winning Appliances, where unparalleled customer service meets the pinnacle of design elegance, transforming everyday spaces into captivating experiences of luxury and efficiency.

Job Description

Reporting into the Store Manager or Showroom Transformation Manager, the Assistant Store Manager is responsible for living our mission to “Provide the best shopping experience in the world”. They do this through assisting the Store Manager with staff management and motivation, ensuring the operational management of the store runs efficiently and by making sure all back end administration processes are carried out effectively.

Operational Management

• Responsible for ensuring efficient and effective store opening and closing.
• Oversee the approval of product returns and the changeover of products purchased from the store.
• Manage and receive transfers into store for display from warehouse or supplier.
• Manage control of stock, cash and payment systems in accordance with the Company's policies and procedures.
• Support Store Manager in carrying out of stock takes as directed.
• Oversee store banking in conjunction with the Store Manager.
• Ensure a high standard of store presentation at all times.

Sales & Targets

• Live the company mission statement to “Provide the best shopping experience in the world”.
• Assist the Store Manager with the resolution of customer complaints escalated by staff or customers.
• Establish rapport with customers including Architects, Designers, Cabinet Makers, and other clients in order to initiate sales and grow the Winning Appliances Brand.
• Oversee the back end administration of the store including customer sales orders, stock purchase order requests, Sales Order Returns and invoicing.
• Manage accounts and balance enquiries.

People & Process Management

• Assist the Store Manager with the recruitment, training and development of the Store Team.
• Assist with the preparation of staff rosters in accordance with the rostering tool.
• Support the Store Manager with the regular analysis of overall store performance to understand the break down of brands sold, monitor price matching and whether margin targets are being met.Assist the Store Manager set sales and margin targets for staff.
• Provide training, counseling and discipline to staff in conjunction with the Store Manager.

Qualifications

• Previous leadership experience within retail.
• Retail operations management experience.
• The ability to work under pressure to tight deadlines.
• Excellent written and verbal communication skills.
• A passion for outstanding customer service.
• The ability to pick up and disseminate technical product information.
• Professional presentation and grooming.

Additional Information

• Exciting career advancement opportunities await as we are a rapidly growing company that values promoting from within our talented team!
• Our in-house Training Academy provides ongoing training (incl. nationally accredited Cert III and Cert IV) and development opportunities, ensuring that our employees have the chance to enhance their skills and knowledge.
• Experience Winning Perks with exclusive discounts, deals, and savings on a diverse array of products and services. From retail and dining to travel, entertainment, wellness, gym and more.
• Access to an employee assistance program (EAP).

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In the spirit of reconciliation, Winning Group acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.