Senior operations manager

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia. We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently. We are Vicinity.

Role purpose

The key purpose of the Senior Operations Manager is to manage the day to day building services and maintenance of the shopping centre to ensure the highest standard of customer touch-points, centre presentation and ambience, customer safety, and comfort standards of the centre are upheld.

The Senior Operations Manager will also support the Regional Manager and Regional Operations Manager to offer support, guidance and be a senior resource to the Operations Managers within the region/state, to ensure efficient, consistent and professional operational management is maintained across the region.

Key responsibilities include, but are not limited to:

• Ensuring that specific maintenance standards, agreed quality standards and all legal requirements, OH&S and Work cover are met. This includes providing direction to ensure maintenance costs are kept to a minimum while still meeting quality standards and fulfilling contractual and other legal requirements
• Providing technical and operations advice to generate continuous improvement initiatives
• Managing contracts to ensure agreed service levels are maintained while optimising costs
• Maximising the everyday satisfaction of customers and retailers
• Developing and controlling of the budget for the business unit and preparing reporting requirements
• Training all relevant team members in relation to the asset and quality management systems
• Motivating, developing and improving their team through coaching and training, to build high performing teams who operate within a high-performance culture that collaboratively drive best business outcomes
• This role is pivotal to the successful running of the centre, helping to bring the Vicinity brand to life by enriching the experience for our customers, retailers, suppliers and our people.

What will you bring?

• You will be an experiences Operations or Facilities Management professional with a strong understanding of building operations, legislative requirements, WH&S and project management.
• You will have excellent financial acumen with experience in preparing and reviewing monthly budgets, re-forecasting in line with cash flow and business reviews.
• You will have experience in strategic contract management with a proven track record of management of large contracts and maintaining stakeholder relationships.
• You will be a strong people leader who is able to lead a team (both directly and indirectly) and have a proven track record in leading and developing teams to achieve growth, personal development and results.
• A customer focused leader who understands the dynamic nature of market leading retail shopping centres.
• Your broad industry knowledge will allow you to understand and influence the regions energy strategy, waste strategy and strategic initiatives.
• A relevant tertiary qualification is desirable.

What will success look like?

We Imagine a Better Way

• You Champion new idea, facilitating changes to improve customer outcomes and are comfortable in challenging the status quo across the organisation to get better organisational outcomes
• You are customer focused and retail centric with the ability to influence change at speed
• You are forward thinking and take action to make both your centre and the regions operations run more efficient

We Embrace Difference

• You proactively advocate equal opportunity, challenging assumptions to create a diverse workforce, promote and encourage different views, and are prepared to ask tough questions in order to reach positive business outcomes.
• You promote cohesion throughout the regional operations team through strong leadership, coaching, mentoring and creating an environment where every team member has a voice.
• You incorporate your knowledge and understanding of the broader Vicinity community and adapt your communications to meet the needs of our customers .

We Always Collaborate

• As a Senior Operations Manager, you will consistently collaborate and connect with people across your region to effectively share information that drives business results.
• You proactively consult, engage and listen to all team members and make sound decisions in a transparent manner.
• You influence and manage key stakeholders to enable better outcome for our customers.

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

• Birthday leave & purchased additional leave
• $1,000 worth of VCX securities rewarded for eligible team members
• Internal mentoring program
• Generous Parental Leave

Our values cultivate a culture that encourages our 1,200+ team members to be adaptable, agile, resilient and passionate.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

If you would like to discuss any reasonable adjustments we can make to better support you during the recruitment process or your potential future role please reach out to our Talent Acquisition Team at

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.