Software desktop support technician

The Role

We’re on the hunt for a customer focused, enthusiastic and proactive Software & Desktop Support Technician to join the team for a 6-month period! Based in the Support Office in Malvern, this role is responsible for providing technical support for our network of stores, distribution centre and office-based team members across all brands across all brands.

Responsibilities will include but not limited to:

• Provide effective and efficient IT support to our teams
• Managing new and refurbishment IT equipment in stores
• Maintaining relationships with IT vendors
• Maintaining internal IT management systems
• Answering technical queries via phone, tickets, and emails
• Managing fleet of Windows, Android and IOS devices
• Assisting with user management
• Undertaking basic hardware, software and network troubleshooting
• Train team members in how to use systems or devices, as required
• Ensuring customer service levels are high and acceptable
• Identify and escalate IT related issues that require further investigation
• After hours and weekend on call support
• Other duties as directed

You will have:

• Relevant tertiary or related qualifications
• A background in retail IT support or retail customer support
• Excellent verbal and written communication with a great phone manner
• Strong attention to detail and time management skills
• Proven Desktop Support experience across desktop systems, applications, hardware, telecommunications
• Ability to meet schedules and timeframes
• Excellent interpersonal skills and be a team player
• A detailed and focused approach to work
• Developed analytical, numerical skills and practical application thereof
• Strong analytical and problem-solving skills
• Ability to work well under pressure and be flexible
• Positive and proactive ‘can do’ attitude
• A current drivers license

At Austin Group we provide:

• A competitive salary
• Free on-site parking
• Generous product allowance
• 50% clothing discount off all of our brands (GAZMAN, Perri Cutten & Cable Melbourne)
• The opportunity to build your career with a successful, established and trusted Australian brand
• A friendly, motivating and rewarding team environment, where achievements are recognised
• A highly supportive management team
• Opportunities to attend fantastic social events

About us

Austin Group is an established Australian owned and family run fashion retailer and wholesaler that includes some of Australia’s most iconic menswear and womenswear brands. Our portfolio of brands include GAZMAN, Cable Melbourne and Perri Cutten. We proudly operate over 130 retail stores in Australia and supply to over 150 wholesale locations throughout Australia and NZ.

Our Culture

Austin Group’s family driven culture is built on our belief in authenticity, passion and always striving to ensure every interaction we have builds a truly personable relationship and delivers an experience that is beyond expected. We seek to inspire one another day in and day out with a proactive, collaborative and positive approach.

We look for passionate, skilled and energetic individuals who will be great brand ambassadors for our company and will join us on our journey as we grow and evolve these iconic Australian brands. Join us and love what you do. It makes for a great day at work!

Employee testimonials

“Having worked previously at large scale organisations, one thing I noticed immediately at Austin Group is the sense of connection. Family owned and run, there is a real feeling of growth across each of the brands. Everything you work on is meaningful which provides excitement in the roles that we do. There is no shortage of passion at Austin Group!” Dean – Austin Group | Head of CRM

“I feel so proud to be part of a brand and a group that truly inspires me each day to not only want to be a better individual but to be the best leader possible for our team. We work hard, whilst having fun. Having worked in the industry for 23 years, I can honestly say there is an unlimited supply of support, encouragement, drive and passion throughout the business to achieve our brand and company goals and vision. I'm excited to lead our Cable team into the brands next phase whilst striving for continuous improvement and telling our brand story.” Belinda | GM Cable Melbourne

If you have the required skills, have a positive and enthusiastic attitude and are looking to join a highly dedicated and passionate team, please apply online through LinkedIn or email your application to

Due to the high amount of applications, only short-listed applicants will be contacted.