Switchboard Operator

We are a contemporary style 4.5 star comfort hotel conveniently located in the very heart of Melbourne on fashionable Collins Street close to the Town Hall, Federation Square and retail and theatre districts. Featuring 380 guest rooms and suites, bar and restaurant, swimming pool and gym with 8 flexible conference & function venues feature state-of-the-art, conference technology. The ballroom accommodates events of up to 400 delegates in a theatre-style setup or 230 guests for banquets.

Job Description

You will be responsible to provide guests with friendly and efficient service utilising the telephone system 4059 Alcatel Operator Console.

• Positively respond to all calls (both internal and external), redirect to rooms / departments as required.
• To have a full working knowledge of the switchboard
• To be able to communicate with guests, and team members both face to face and over the telephone
• To be able to advise guests on all international, credit card and reverse charge calls and any other operator assisted calls
• Assist Front Office with placing guest request through the system HUBOS
• Being able to answer guest inquiry about the services that we offer

Qualifications

• Pleasant telephone manner and well spoken
• Excellent Presentation and customer relationship skills
• Energetic and passionate to work
• Innovative approach to work
• Multi Tasking
• Knowledge of the Operator System 4059 Alcatel Operator Console, Opera PMS and HUBOS will be an advantage

Additional Information

WHAT IS IN IT FOR YOU:

• Learning & Development through Accor’s RTO “Learn your Way”
• Career mobility opportunities within our International Hotel Group
• Global perks in hotels and Accor partners
• Associated role benefits to equip and support you for success
• Fun, supportive and collaborative working environment
• Up to ten weeks company parental leave scheme

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS