Technical coach - claims

• Showcase your commercial claims experience, optimise operational processes and coaching for performance
• Casualty and Specialty Claims focus
• Partner with Team Leaders and Technical Specialists to develop technical career pathways growing our internal talent
• Brisbane, Sydney or Melbourne location

We are looking for someone ready for the next career challenge in commercial insurance. Well experienced, ideally claims but alternatively relevant legal, underwriting, recoveries or customer relations backgrounds, who now want to develop their coaching and mentoring skills, to progress their careers in technical claims management toward a senior claims portfolio manager or technical specialist, focussing on complex claims environments of casualty and specialty lines.

You will work closely with the broader technical community to establish frameworks and practices, optimising claims outcomes for customers and enabling the growth and development of claims officers from new starters to specialist claims portfolio managers.

While the role is a 12-month opportunity initially, proven and capable performers will have visibility internally of new permanent opportunities as they may arise and likely before they are advertised.

What you’ll do

• Onboarding, structured and adhoc training and change delivery
• Assist Team Leaders with capability assessment and development plans for their team members
• Business process optimisation
• Support Technical Specialists and technical mentoring program to uplift technical decision making
• Evolve the quality review process to better identify and manage risks
• Design of all relevant technical development frameworks for long term effectiveness and sustainability
• Leverage business intelligence claims customer data and subject matter expertise to inform operational improvements and enhance customer and broker experiences.

What you’ll bring

• Demonstrated commercial claims experience preferably in casualty and/or financial lines, either in direct claims management roles or related processes such as legal, underwriting, recoveries or customer relations
• Proven experience in achieving outcomes through mentoring and coaching others
• Strong commercial acumen and analytical mindset
• Passion for customers, fair and accurate decision making and a drive to help others succeed.

What we can offer you

• Discounts of up to 25% on our various Insurance, Banking & Superannuation products
• Flexible working environment and arrangements; genuine focus on work-life balance
• Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
• We offer support and various programs for our people: (Employee Assistance Program (EAP), Referral Program ($600), Facilities for nursing mothers, Years of Service Recognition)

Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing. With a heritage dating back to 1902, we have grown to become a top-20 ASX-listed company with over 13,000 people. We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.

Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:

• Money magazine’s Bank of the Year and Business Bank for the fourth consecutive year (2018-2021)
• Creating our Peace of Mind Package which provides immediate financial relief for customers (2020)
• Developing our Small Business COVID-19 Relief Package to support our Insurance customers (2020)
• Member of the RE100 Global Corporate Renewable Energy Initiative (2020)
• Named an Inclusive Employer by the Diversity Council of Australia (2019-2020)
• Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)

Employee benefits | Suncorp Group

If this opportunity sounds like the challenge you have been looking for please apply online today or for more information please contact

At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution.

We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.

Advertised: 17 May 2024 AUS Eastern Standard Time

Applications close: 31 May 2024 AUS Eastern Standard Time