SaaS Implementations Project Manager

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

Our Customer Solutions Teams are responsible for implementing the Employment Hero platform with our high-valued customers, and our Project Managers are responsible for ensuring timely and successful implementations; including bespoke solutions based on the customers needs within the Employment Hero platform.

As a Project Manager, you will be the primary contact point for customers during implementations which means you will be responsible for project time, cost, quality and customer satisfaction. You will work with specialists from our HR and Payroll teams and with our off-shore Data Analysts to deliver great outcomes for our customers.

This role is exciting! Many of our customers are not experts in project management, technology or HR/Payroll, therefore you will have the ability to support our customers with change management processes. You will be tasked with managing many projects at any one time, and to be successful, you will need to communicate effectively, influence stakeholders, prioritise tasks, in order to drive positive outcomes.

Responsibilities

Manage the customer’s journey from the completion of sale, to system go-live, and business as usual.

Manage customer communications.

Ensure that issues are swiftly resolved.

Work with other professional services team members (Payroll, HR, Data Analysts) to ensure that tasks are completed to our high quality levels and in a timely manner.

Effective and efficient utilisation of resources.

Executing project management fundamentals and managing multiple projects at any one time.

Ensure the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate and current.

Constantly review and improve our delivery processes.

Requirements

Bachelor's degree; business or commerce related degree preferable.

Project Management qualification is highly desirable.

Experience with HR and Payroll is highly desirable.

3+ years project managing the delivery of SaaS implementations to small and medium sized business customers.

3+ years managing a portfolio of projects (up to 50 at any one time).

Process innovation and improvement experience.

High level of written and verbal communication including stakeholder engagement and stakeholder management.

Effective and efficient utilisation of resources.

Strong time management and schedule management skills.

Attention to detail with exceptional risk management skills.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded; Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero
• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

When you apply for this role, anticipate hearing from us within 72 hours. At Employment Hero, we ensure that every applicant receives a timely response, whether it's an invitation to the first-round interview with our Talent Acquisition Specialist or a notification that your application, while valued, wasn't successful this time. Your time and effort matter to us, and we're committed to keeping you informed throughout the process.

Not exactly the right fit for you?

If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 

Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.