Reservations & Group Sales Agent

Embark on a journey of Luxury and excellence with Sydney's iconic first International 5-star hotel. Sofitel Sydney Wenworth offers an unforgettable luxury escape, where guests discovers the perfect blend of the French Zest and Sofitel Luxury.

We are currently undergoing a complete transformation and enhancing all the hotel facilities to continue delivering an outstanding luxury service to our guests. Scheduled to complete the changes in Spring 2024, the hotel will provide an all-encompassing and unparalleled hospitality will converge seamlessly, transcending traditional hotel boundaries.

We're setting new standards in the Australian hospitality scene and we are seeking for talented Ambassador to help craft a unique experience where luxury reaches new heights. Apply now and be part of the "Rebirth of a Sydney Icon" with us!

Job Description

• Responsible for assistance with managing group bookings of 10 rooms or more that do not require catering (with the exception of breakfast and group dinner booking).
• Preparation of group information sheets (group movements) and briefing of Hotel stakeholder prior to arrival of group.
• Manage group payments, cancellations, rooming lists, terms, and conditions.
• Maintains control of guest history and report to the Group Reservations Executive and Reservations Manager
• Ensures a clear line of communication with other departments for special requests, or other reservation-related matters.
• Assisting FIT Reservations team to ensure all Reservations check list accurately actioned within the same working days
• Assisting FIT Reservations team to answer all call promptly using specific greeting for hotels
• Assisting FIT Reservations team to process and input FIT and corporate reservations following hotel policy.

Qualifications

• Previous experience in hotel reservations, preferably in a luxury hospitality environment.
• Strong organizational and multitasking abilities, with a keen eye for detail.
• Ability to thrive in a fast-paced, team-oriented environment while maintaining a positive attitude.
• Proficiency in Hotel PMS systems, such as Opera and Opera Cloud are favourable.

Additional Information

In addition to join a fun, collaborative and fast-paced environtment, we offer industry leading rewards such as; 

• Collaborative and supportive environtment. 
• Industry benefits from Day 1 including exclusive discounts on accommodation, dining, bars and more in over 100 countries with Accor Hotels and our partners.
• Progressive leave policies including 10 weeks parental leave.
• Complimentary dry cleaning & discounted city parking.
• We are an inclusive company, and our ambition is to attract, recruit and promote dicerese talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during recruitment proccess, you are welcome to let us know.
• Most importantly - learn from industry experts with opportunities for develpment. We genuinely care about your success and want to help you grow!

If this sounds like right opportunity for you, we invite you to apply and we will be in touch to explore where a career with Sofitel Sydney Wentworth could take you.

Please note, you will require full working right in Australia.