Senior Manager - Sales & Services - Urgent Hire

We are searching for a creative Senior Manager - Sales & Services to join our passionate team at Standards Australia in Sydney New South Wales
Growing your career as a Full Time Senior Manager - Sales & Services is a fantastic opportunity to develop exceptional skills.
If you are strong in presentation, people management and have the right personality for the job, then apply for the position of Senior Manager - Sales & Services at Standards Australia today!

28th March, 2024 Who are we?Standards Australia (SA) is the peak standards development organisation in Australia, and we are now 101 years old! We are going through a massive transformational growth stage. In the last few years we’ve doubled in size and now have over 300 employees contributing to Australia’s future and our mission of empowering communities.We bring together experts to develop national and international standards, which provide guidelines for products and services that promote the net benefit to the Australian community. We also publish these standards, so they are accessible to all businesses and individuals.It’s our vision to be a global leader in trusted solutions that improve life – today and tomorrow. Join our team and be a part of this exciting time in Standards Australia’s journey!About the role This leadership role is responsible for ensuring the smooth operation of our SA Store, driving sales & retention, and delivering outstanding customer experiences. By enhancing the teams’ capability, this role will deliver exceptional customer-focused services and solutions that align with organisational objectives. The role is also responsible for SA’s copyright licensing services and portfolio management, driving transformation of its deliverables and overseeing best practice copyright licensing including quote management, customer service, and customer lifecycle account management.What you'll do Lead the Sales team to achieve and exceed sales targets. Develop and implement effective sales processes and methodologies. Monitor sales performance and provide coaching and feedback to improve team productivity and effectiveness Lead the Customer Success team to ensure that customers receive exceptional support and service. Develop to enhance customer satisfaction, retention, and loyalty. Work closely with customers to understand their needs and provide solutions that add value. Lead the Licensing team to transform the provision of Copyright Licensing services and the management of its portfolio. The role is tasked with overseeing best practices in copyright licensing and supporting the team in duties such as quote management, customer service, and comprehensive account management throughout the customer lifecycle. Monitor and analyses sales, customer success and licensing metrics to assess performance, identify areas for improvement, and report to the executive team and stakeholders Support the marketing team to identify and execute plans for market awareness, marketing collaterals, client case studies and opportunity generation Lead initiatives to identify, design, and implement automation tools and processes across sales, customer success and licensing functions to increase efficiency, reduce manual efforts, and enhance customer experiences. Champion the adoption of Salesforce (CRM) and other technologies that streamline operations and provide actionable insights Establishes a supportive environment with a culture of expectation setting, timely feedback, effective training, 1:1 coaching, mentoring and support, resulting in high performance About you Bachelor’s degree in related field or minimum 5 years equivalent work experience Strong desire to gain a thorough understanding of the role of standards nationally and internationally Strong proven operational service and sales experience which has delivered excellence in results Understanding of subscription metrics and analytics data Strong communication and presentation skills Ability to work quickly, efficiently and cross-functionally with a wide range of internal departments Politically and commercially astute Passionate about customer excellence Culture & BenefitsWe at Standards Australia are proud to have been awarded the prestigious Employer of Choice Award 2023! This recognition highlights our commitment to creating an exceptional workplace and fostering a culture of excellence. Our iCARE values form the basis of all we do - Integrity, Courage, Accountability, Respect, and Excellence.Our success is measured not only by outcomes, but on the path we took to get there. Standards Australia offers many benefits such as flexibility with working from home, regular team events, additional personal/carer’s leave, regular awards, and on-going training. Our award-winning People Perks program includes the following great benefits: Nine-day fortnight – enjoy every second Friday off! Parental and secondary carer leave benefits – supporting you and your family during the most important times in your life Workiversary rewards – your commitment and loyalty won’t go unrecognised! International working arrangement – do you have working rights in another country? Enjoy a few weeks of international working every year Early access to long service leave – why wait 10 years for long service leave? 5 years sounds a lot better!

Benefits of working as a Senior Manager - Sales & Services in Sydney New South Wales:

● Excellent benefits
● Opportunities to grow
● Advantageous package