State Service Delivery Manager

About Us

Konica Minolta is innovative, robust, and continually evolving. From printing, scanning, and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. As a Workplace Gender Equality Agency Employee of Choice, we offer workplace flexibility, support diversity, and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role

Applications are now being invited for the position of State Service Delivery Manager in our Melbourne, Victoria branch.

Reporting to the State Manager (Victoria Branch), the State Service Delivery Manager is responsible for ensuring the delivery of exceptional customer service, consistent product reliability and provide strong team leadership.

The State Service Delivery Manager is a field facing position that manages the ongoing service relationship with Konica Minolta customers, and to lead, develop and manage a highly skilled service delivery workforce.

Requirements

Key Responsibilities

- Oversee the presentation of service to customers while making sure the service levels are met, effective and profitable.

- Oversees the Workshop and service delivery process

- Manages and develops the service delivery team with regular and systematic meetings and reviews, in line with organisational objectives (Performance for Growth).

- Leads the service delivery team’s focus on innovation and continual improvement.

- Engage key customers ensuring all contracted service deliverables are met, this includes regular customer facing meetings and being a single point of contact for service delivery exceptions.

- Manage the State P&L costs relating to the Service Delivery team.

- Support sales teams with creation and presentation of quarterly reviews for allocated accounts within the team area.

- Assist with implementations and provision of services, in conjunction with the Project Management Office and Professional Services teams.

- Promote new revenue streams.

- Communicate the company vision and service.

Knowledge, skill & ability expectations

· Highly developed interpersonal and communication skills including proven ability to:

o Establish and maintain productive relationships with a range of stakeholders, inside and outside the Company.

o Prepare detailed reports and recommendations.

o Develop and deliver presentations to diverse audiences.

o Represent the Company with credibility, professionalism and genuine enthusiasm.

o Proficiently manage other employees.

· Understanding of client relationship management, service level agreement (SLA) management, service change management and service delivery performance management/metrics.

· Well-developed understanding of customer centric business processes, technology needs, and business issues, and proven ability to develop value rich solutions to meet those needs.

· Well-developed analytical skills and detail orientation including the proven ability to consider information and formulate sound business recommendations.

· Demonstrated capacity to manage competing priorities under pressure and to organise complex matters within tight deadlines.

· Sound knowledge of Office, Production and Industrial print and equipment

Essential Requirements

Ability to obtain and maintain a valid driver’s license

Consent to pre-employment background screening.

Strong financial acumen is essential

Ability to adhere to all Konica Minolta Health and Safety requirements and responsibilities

Benefits

You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities

We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion, or disability.
If you require any adjustments/assistance during the recruitment process, please reach out to