Technical Support Engineer

Summary:

We are seeking a highly skilled Technical Support Engineer to provide technical assistance and support to our clients. The ideal candidate will have a strong technical background and excellent communication skills to effectively troubleshoot and resolve technical issues.

Responsibilities:

• Respond to customer technical queries. Solve customer problems and analyse customer service needs for communication to the Export & Project Engineering Manager and other departments.
• Provide internal technical support for sales staff and other departments.
• Manage the technical content of the Company’s website.
• Maintain system data and technical library with up-to-date technical information.
• Liaise with sales staff to maintain awareness of developments and changes to product range and specifications.
• Conduct laboratory and bench testing, application simulations and other similar projects for materials produced by the company and its competitors to provide application-engineering solutions to customers.
• Participate in the development of new products or product improvements through involvement in various R&D projects.
• Assist with product costing, estimation and tender/contract preparation and documentation.
• Maintain knowledge of both company sealing materials and competitor products.
• Maintain knowledge of industry standards and specifications for company products and services.
• Expand research and development for company products.
• Maintain current knowledge of the company’s products, services and business systems.
• Progress product testing to support R&D and product compliance to industry/ internal standards.
• Develop technical knowledge across Company.
• Support the Projects Department by ensuring overarching documentation control governance and standards are adhered to so as to meet the project and client service level agreements.
• Ensuring all controlled documents are formatted, numbered, revision controlled and managed in accordance with the relevant client standards and conventions.
• Maintain system data and document control library with up-to-date processes and procedures.
• Take part in client kick off and documentation meetings so as to learn project specific documentation and quality assurance requirements.
• Develop standardised project documentation database to streamline project document submission process.
• Liaise with QA/QC, production and warehouse functions to ensure in-house traceability and certification is robust and documented.
• Maintain controlled hardcopy of final Manufactures Data Record (MDR).
• Ensure compliance with company’s Health, Safety & Environmental policies and legislative requirements.

Qualifications & Experience:

• Diploma or degree in mechanical engineering or related discipline.
• Current driver’s licence.
• Minimum 1 year’s’ experience in a technical role or technical support function.
• Commercially astute with aptitude for working with computer systems and quickly developing product knowledge.
• Strong technical knowledge of company products and manufacturing processes.
• Knowledge of piping, flange, fittings and process systems.
• Good interpersonal skills with the ability to communicate (verbal and written) with people of all levels and different cultural backgrounds.
• Strong organisational, time management and planning skills with the ability to work unsupervised.
• Strong knowledge and commitment to safety.
• Intermediate IT skills - Microsoft Office Suite and Computer Aided Design (CAD) software
• Ability to analyse and interpret information.

You would be:

Pro-active, assertive, self-motivated, determined and ability to be a strong team player.

Enthusiastic, motivated and reliable.

Displaying a high standard of personal appearance and conduct at all times.

Have strong attention to detail.

Determined, can-do attitude with perseverance.

Able to deal with pressure in a dynamic environment.

Confident and capable of communicating with customers, suppliers and staff.

Possess a demonstrated commitment to providing quality service and work.