Front Office Supervisor

Join our Team!

Front Office Supervisor

Aligned Corporate Residences Mackay

Are you a Hospitality professional with a passion for delivering exceptional guest experiences? Property name is seeking an enthusiastic and skilled Front Office Supervisor to lead our team and ensure seamless operations.

About the Property

Situated in the heart of Mackay, our Apartment Hotel offers modern accommodation designed to cater to the needs of business travellers and visitors seeking comfort and convenience.

With its prime location and unwavering commitment to excellence, Aligned Corporate Residences provides a welcoming and comfortable environment for guests (or ‘Residents’ as we like to call them).

Role Overview

Your strong leadership skills and attention to detail will contribute to the smooth functioning of reception. You will play a key role being the face of the brand and leading a team dedicated to providing superior guest service. You will be collaborative in your approach and interested in developing and up-skilling team members.

Key Responsibilities:

• Supervise the front desk team and ensure efficient and courteous service
• Oversee check-in and check-out procedures, reservations, and resident enquiries
• Train and mentor front desk staff to maintain high standards of professionalism and efficiency
• Collaborate with other departments to ensure seamless communication and resident satisfaction
• Assist in managing room inventory, rates, and occupancy levels

Key Requirements:

• Proven experience in a front office or guest service role within the hospitality industry, preferably hotel accommodation
• Exceptional communication, interpersonal, and organisational skills
• Strong leadership abilities and a proactive approach to problem-solving
• Proficiency in hotel management systems and reservation software
• Dedication to delivering outstanding guest experiences and fostering a positive team environment

This role may be required to work on weekends as per rostering and business needs.

Please submit your resume and a cover letter detailing your relevant experience. We appreciate all applicants for their interest in this position; however, only those selected for an interview will be contacted.

All candidates must have the right to work in Australia and can show suitable evidence on request.

Aligned Corporate Residences is an equal opportunity employer.