Learning & Development Executive

ABOUT US

L’Occitane is a natural and luxurious beauty brand that is renowned worldwide. Our beauty products originate from Provence in the South of France and an emphasis on ethical and socially responsible processes has been practiced since the company was founded in 1976.

We are an Equal Opportunities Employer and we're committed to ensuring that factors relating to our employees’ ability to perform workplace responsibilities, and to develop in their employment, are the only ones considered in the decisions about their career with L’OCCITANE.

Building a more diverse and inclusive organisational culture is one of the ways we cultivate change. This involves building an inclusive workplace that makes our people feel safe from any sort of discrimination or harassment respected and valued for who they are as individuals.

ABOUT THE ROLE

As a L&D Executive, you will play a pivotal role in enhancing the knowledge, skills, and performance of our Retail and Wholesale teams. You will be responsible for creating and delivering engaging training sessions, providing in-field coaching, and supporting the rollout of new products and tools. Your efforts will ensure our teams deliver outstanding customer experiences and achieve their sales targets.

Main responsibilities include:

• Deliver training sessions and in-field coaching that embody L'Occitane's values and inspire teams
• Continuously improve training techniques to ensure engagement and align learning content with business goals and key marketing messages
• Organise all training logistics, including flights and accommodations, while adhering to budget constraints
• Build high-performing teams through training programs focused on strong selling skills and exceptional customer experiences
• Provide ongoing, effective feedback to team members and managers following training and coaching sessions
• Measure the effectiveness of training sessions and report weekly on relevant projects
• Identify training gaps and suggest improvements to training materials

ABOUT YOU

• Minimum 3 years of coaching experience in a retail environment.
• Certificate IV in Workplace Training and Assessment or willingness to obtain it.
• Proven retail sales ability (experience in the beauty and/or fragrance industry is a plus).
• Enthusiastic, open-minded, and committed to continuous improvement.
• Professional handling of confidential issues.

WHAT'S ON OFFER...

• Certified Great Place to Work 2023
• A supportive and collaborative culture
• Flexible core work hours/hybrid structure
• Generous staff discounts on L’Occitane products!
• Skincare consultation + complimentary products
• Great career progression with a strong focus on training and development
• Commitment to sustainability, with our B Corp certification
• Extra paid days off for special occasions (Wedding Day, Volunteering Day, Pamper Day, Birthdays and more!)

If you are a dedicated professional who shares the same commitments as us, we would love to hear from you.

Apply now or contact for more information.