Customer Support Intern - in Sydney, Australia

About our Client:

• Our client is an online marketplace for carefully curated pre-loved, vintage, and antique furniture and home decor in Australia
• They redefine the furniture shopping experience through an elevated platform for buyers to discover and purchase one-of-a-kind pieces, while also offering sellers an attractive proposition to showcase and sell their items
• They aim to create a space where passionate collectors, designers, and vintage enthusiasts could appreciate and buy  unique pieces for their homes, all while promoting sustainability and reducing waste in the furniture space
• NOTE: The client is looking for European students seeking a 6-month full-time internship in Australia as part of their university requirements

Responsibilities:

• Assist the customer support team in responding to buyer and seller inquiries through email and chat
• Help customers with questions about listings, orders, deliveries, and returns
• Support the team in ensuring smooth communication between buyers, sellers, and partners
• Keep track of customer requests and follow up to make sure issues are resolved.Help update internal records, FAQs, and support materials as needed
• Share customer feedback and common questions with the team to help improve the overall experience
• Participate in team meetings and learn about the day-to-day operations of a growing online marketplace

More Info:

• Duration: 6 months.
• Type: Full-time internship
• Start date: early January 2026 (flexible)
• Work arrangement: Hybrid (3 days in-office and 2 days WFH)
• A monthly allowance will be provided to support expenses

About You:

• Currently pursuing or recently completed a Bachelor’s or Master’s degree in Business or a related field
• Strong communication and problem-solving skills, with a friendly and professional attitude
• Comfortable using computers and learning new tools or systems
• Organised, reliable, and able to multitask and manage time effectively
• A team player who enjoys helping others and contributing to a positive customer experience
• Enthusiastic, flexible, and eager to learn in a fast-paced startup environment
• Interested in design, vintage furniture, or sustainability