IT Helpdesk Internship

• Serve as the first point of contact for customers seeking technical assistance over the chat, phone or email
  


• Perform remote troubleshooting through diagnostic techniques and pertinent questions
  


• Determine the best solution based on the issue and details provided by customers
  


• Walk the customer through the problem-solving process
  


• Direct unresolved issues to the next level of support personnel
  


• Provide accurate information on IT products or services
  


• Record events and problems and their resolution in logs
  


• Follow-up and update customer status and information
  


• Pass on any feedback or suggestions by customers to the appropriate internal team and to our development/product partner
  


• Identify and suggest possible improvements on procedures
  

Requirements

• Tech savvy with working knowledge of office automation products, databases and remote control
  


• Good understanding of computer systems, mobile devices and other tech products
  


• Ability to diagnose and resolve basic technical issues
  


• Proficiency in English
  


• Excellent communication skills
  


• Customer-oriented and cool-tempered
  


• BSc/BA in IT, Computer Science or relevant field - N/A if still at university
  


• Commitment to work 3-4 days per week for a 12 weeks period