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IT Service Management Support Internship

Job Description - IT Service Management Support Internship




Host Company:



This host company specialises in providing automated accounting software solutions for accountants, administrators and financial advisors to help stay on top of tasks, reporting and management of portfolios.







Tasks:



  • Work alongside ITSM team in providing fundamental tasks of IT Support

  • Assist in the onboarding of new team members

  • Resolve issues related to hardware, software and systems access company-wide

  • Research, analyse, test tool sets according to current processes and ITIL methodologies


Requirements



About You:



  • Final year student or graduate of Computer Science/IT related field

  • Good understanding of software development

  • Basic knowledge of ITIL Processes

  • Strong interest in coding and willingness to learn

  • Good team-player

  • Commitment to work 3 days per week for a 12 weeks period







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