Account Support Representative - Remote Work

Job Description:

Appen is seeking a reliable and confident Account Support Representative to join our team on a part-time basis as a remote worker. As an Entry Level position, we require at least 1 year of experience in a similar role.

Responsibilities: - Provide excellent customer service by responding to client inquiries and resolving issues in a timely and professional manner. - Manage and maintain relationships with existing clients to ensure satisfaction and retention. - Identify opportunities for upselling or cross-selling products and services to clients. - Collaborate with internal teams to ensure client needs are met and expectations are exceeded. - Keep accurate records of client interactions and transactions using our CRM system. - Stay up-to-date on industry trends and competitor activities to identify potential business opportunities.

Requirements: - Reliable and confident individual with excellent communication and persuasion skills. - Ability to work independently and manage time effectively in a remote work environment. - Proficiency in using CRM systems or other customer management tools. - Experience in account management or customer support roles is preferred. - Bachelor's degree in Business Administration, Marketing, or a related field is a plus.

Benefits: - Visa sponsorship for eligible candidates. - Parental leave to support work-life balance. - Employee discounts on Appen products and services.

Working Environment: At Appen, we encourage autonomy and independence, trusting our employees to excel in their roles. Remote work allows for greater flexibility and work-life balance, while still providing opportunities for career growth and development.

Equal Opportunity Statement: Appen is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to Apply: 2024-07-12

Join the Appen team and make a difference in the world of account management today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.