Chat Support Associate - Remote Work

Job Description:

Nordstrom is seeking a dedicated and resilient Chat Support Associate to join our remote team in Adelaide, South Australia. As a Chat Support Associate, you will be responsible for providing exceptional customer service through chat support, assisting customers with inquiries, resolving issues, and ensuring a positive shopping experience.

Responsibilities: 1. Engage with customers via chat to answer questions, provide product information, and resolve any issues they may have. 2. Utilize effective communication and persuasion skills to upsell products and increase customer satisfaction. 3. Work collaboratively with team members to ensure seamless customer service and support. 4. Maintain accurate and detailed records of customer interactions and transactions. 5. Stay up to date on product knowledge and company policies to provide accurate information to customers. 6. Meet and exceed customer satisfaction targets and service level agreements. 7. Escalate unresolved issues to the appropriate department for further assistance. 8. Provide feedback to improve processes and enhance the customer experience.

Requirements: 1. 4 years of experience in customer service or a related field. 2. Excellent verbal and written communication skills. 3. Strong teamwork and collaboration skills. 4. Ability to work independently and manage time effectively. 5. Proficiency in computer skills and experience with chat support platforms. 6. Dedication to providing exceptional customer service. 7. Resilience in handling challenging situations. 8. Persuasion skills to upsell products and services.

Benefits: 1. Paid sick leave. 2. Employee discounts. 3. Travel and spending expenses.

Working Environment: At Nordstrom, we pave the way for diversity and inclusivity, creating a culture of belonging where everyone feels valued and respected. As a Chat Support Associate, you will have the opportunity to work in a supportive and inclusive environment where your unique skills and contributions are appreciated.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Nordstrom is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.