Chat Support Specialist - Remote Work

Job Description:

Deere is seeking a Chat Support Specialist to join our team on a part-time basis, working remotely from Brisbane, Queensland, AU. As an Associate Level Chat Support Specialist, you will be responsible for providing exceptional customer support through chat interactions. This role requires a minimum of 4 years of experience in a customer service or support role.

Responsibilities: - Respond to customer inquiries and technical issues through chat support in a professional and timely manner - Provide accurate and relevant information to customers to assist them with their needs - Troubleshoot and resolve customer issues effectively and efficiently - Collaborate with other team members to ensure consistent and high-quality support - Document and track customer interactions and issue resolutions in the system - Identify and escalate complex issues to the appropriate channels for resolution

Requirements: - 4 years of experience in customer support or a related field - Reliable and independent work ethic - Strong strategic planning and critical thinking skills - Excellent communication and interpersonal skills - Ability to work well in a fast-paced environment and handle multiple tasks simultaneously

Benefits: - Travel and spending expenses covered - Free food provided during working hours - Medical coverage for eligible employees - Opportunities to participate in corporate social responsibility initiatives to give back to the community

Equal Opportunity Statement: Deere is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected characteristic.

Deadline to apply: July 22, 2024

Join our team at Deere and make a positive impact through remote chat support!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.