Client Relations Officer - Remote Work

Job Description:

Oshkosh, a leading company in Melbourne, Victoria, AU, is seeking a motivated and experienced Client Relations Officer to join our team on a part-time basis with remote work flexibility. As an Associate Level professional with at least 4 years of experience in client relations, you will be responsible for managing and maintaining relationships with our clients, ensuring their needs are met and fostering positive interactions.

Responsibilities: - Act as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner - Build and maintain strong relationships with clients, understanding their business needs and goals - Collaborate with internal teams to ensure client satisfaction and successful project delivery - Identify opportunities for upselling or cross-selling products and services to existing clients - Provide regular updates and reports to clients on the status of their projects or accounts - Handle any escalated issues or complaints from clients, working to find satisfactory resolutions - Conduct regular client satisfaction surveys and feedback sessions to improve our services

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in client relations or a similar role for at least 4 years - Excellent communication and interpersonal skills - Resourceful and hardworking with a strong attention to detail - Ability to manage multiple clients and projects simultaneously - Proficiency in CRM software and Microsoft Office suite - Presentation skills and the ability to effectively communicate with different stakeholders - People management skills to navigate complex client relationships

Benefits: - Gym membership - Disability insurance - Remote work flexibility

Working Environment: At Oshkosh, we are committed to paving the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Oshkosh is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.