Client Service Assistant - Remote Work

Job Description:

Amazon is seeking a highly motivated and detail-oriented individual to join our team as a Client Service Assistant in a remote work capacity in Perth, Western Australia. As an Associate Level position, the Client Service Assistant will be responsible for providing exceptional customer service and support to clients across various channels of communication.

Responsibilities: 1. Respond to client inquiries and resolve issues in a timely and professional manner. 2. Assist clients with account management and order processing. 3. Handle incoming calls and emails from clients, providing accurate information and assistance. 4. Prepare reports and analysis on client feedback and trends. 5. Collaborate with team members to ensure client needs are met and exceeded. 6. Participate in training and professional development opportunities to enhance skills and knowledge. 7. Contribute to corporate social responsibility initiatives by participating in volunteer events and charitable activities.

Requirements: 1. Minimum of 4 years of experience in customer service or client support roles. 2. Independent and self-motivated with a strong passion for delivering excellent service. 3. Strong analytical and decision-making skills. 4. Excellent communication and interpersonal skills. 5. Ability to work effectively in a remote work setting. 6. Proficiency in Microsoft Office and customer relationship management software. 7. High school diploma or equivalent required, further education or certification is a plus.

Benefits: 1. Dental insurance coverage. 2. Remote work flexibility. 3. Opportunities for training and professional development. 4. Chance to give back to the community through corporate social responsibility initiatives.

Equal Opportunity Statement: Amazon is an equal opportunity employer and values diversity in the workplace. We are committed to creating a culture that promotes inclusion and respect for all individuals regardless of race, gender, age, sexual orientation, or disability.

Deadline to Apply: May 29, 2024

If you meet the requirements and are passionate about providing exceptional client service, we encourage you to apply for this exciting opportunity to join Amazon's dynamic team in Perth, Western Australia.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.