Client Service Assistant - Remote Work

Telstra Corporation Limited is seeking a passionate and hardworking Client Service Assistant to join our team on a part-time basis in Adelaide, South Australia. This position will be remote work, allowing for flexibility and work-life balance.

Responsibilities: 1. Provide exceptional customer service to clients through phone, email, and chat support. 2. Handle inquiries, resolve issues, and escalate complex problems to the appropriate departments. 3. Maintain accurate records of client interactions and transactions. 4. Assist with client onboarding and account management processes. 5. Collaborate with team members to ensure seamless communication and service delivery. 6. Identify opportunities to upsell products and services to clients. 7. Stay up to date on product knowledge and industry trends to better assist clients. 8. Adhere to company policies and procedures at all times.

Requirements: 1. Entry-level position with 0 years of experience required. 2. Strong communication skills and attention to detail. 3. Persuasion skills to effectively engage with clients and drive sales. 4. Ability to work independently and prioritize tasks in a fast-paced environment. 5. Proficient in Microsoft Office and other relevant software. 6. Reliable internet connection and a quiet workspace for remote work. 7. Availability to work flexible hours as needed. 8. High school diploma or equivalent.

Personality Traits: 1. Passionate about providing excellent customer service. 2. Hardworking and dedicated to achieving goals.

Soft Skills: 1. Persuasion to effectively communicate and sell services to clients. 2. Attention to detail to ensure accuracy in client interactions and transactions.

Benefits: 1. Paid overtime for extra hours worked. 2. Dental insurance for employees. 3. Company equipment provided for remote work.

Working Environment: Telstra Corporation Limited is committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment for all employees.

Deadline to Apply: Interested candidates must apply by July 3, 2024.

Equal Opportunity Statement: Telstra Corporation Limited is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.