Client Service Associate - Remote Work

We are looking for a resilient and driven Client Service Associate to join our team at Nordstrom, a leading fashion retailer, working remotely in Melbourne, Victoria, AU. This is a part-time position at the Associate level, requiring a minimum of 4 years of experience in customer service or a related field.

As a Client Service Associate, your responsibilities will include:

- Handling customer inquiries and orders via phone, email, and chat in a timely and professional manner - Providing product recommendations and assisting customers in finding the perfect items - Resolving customer issues and complaints in a positive and efficient manner - Maintaining accurate customer records and documentation - Collaborating with other team members to ensure a seamless customer experience - Meeting and exceeding customer satisfaction goals - Contributing to team meetings and sharing feedback on customer trends and preferences

To excel in this role, you must possess the following personality traits: resilience and drive. Additionally, strong presentation skills and attention to detail are essential soft skills for success in this position.

In return for your hard work and dedication, Nordstrom offers a range of benefits including travel opportunities, paid sick leave, and profit sharing. Our working environment is focused on exceeding customer expectations and delivering delight in every interaction.

If you are a motivated and customer-focused individual with a passion for fashion and excellent communication skills, we encourage you to apply for this exciting opportunity. The deadline to apply is 2024-07-03.

Equal Opportunity Statement: Nordstrom is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applications from individuals of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.