Client Support Associate - Remote Work

Job Description:

As a Client Support Associate at Nike, you will be responsible for providing exceptional customer service and support to clients from the comfort of your own home in Brisbane, Queensland. This remote position is part-time, with the potential for growth and advancement within the company. As an Associate-level role, we require a minimum of 2 years of experience in a similar role.

Responsibilities: - Respond to client inquiries via email, phone, and chat in a timely and professional manner - Resolve client issues and escalate to the appropriate team when necessary - Provide product knowledge and assistance to clients - Process orders, returns, and exchanges accurately - Collaborate with cross-functional teams to ensure client satisfaction - Maintain accurate records of client interactions and transactions - Conduct follow-up communication with clients to ensure their needs are met

Requirements: - Reliable and adaptable personality - Strong communication skills - Ability to work independently and as part of a team - Strong problem-solving skills - Innovative mindset - Proficiency in Microsoft Office and CRM software - Experience in customer service or client support role - High school diploma or GED equivalent

Benefits: - Medical coverage - Gym membership - Remote work flexibility - Opportunities for personal and professional growth - Competitive salary

Equal Opportunity Statement: Nike is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

If you meet the requirements for this position and are ready to join a dynamic team that values innovation and client satisfaction, we encourage you to apply by the deadline of July 13, 2024. We look forward to reviewing your application and potentially welcoming you to the Nike family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.