Client Support Specialist - Remote Work

Overview: Redbubble, a leading global online marketplace for print-on-demand products, is seeking a part-time Client Support Specialist to join our team remotely. As an Associate level position, the ideal candidate will have at least 2 years of experience in customer support. We are looking for an independent and passionate individual with strong teamwork and analysis skills to provide exceptional support to our clients.

Responsibilities: 1. Handle incoming client inquiries via email, chat, and phone in a timely and professional manner. 2. Troubleshoot and resolve client issues related to orders, products, and general inquiries. 3. Collaborate with cross-functional teams to escalate and resolve complex client problems. 4. Generate reports on client feedback and performance metrics to identify areas for improvement. 5. Assist in creating and updating client support documentation and training materials. 6. Stay up-to-date on product offerings, promotions, and company policies to provide accurate information to clients. 7. Provide feedback to the product development team on client needs and user experience improvements.

Requirements: 1. At least 2 years of experience in customer support or a related field. 2. Strong communication skills and the ability to work independently. 3. Passion for providing exceptional client service and solving problems. 4. Ability to work effectively in a team environment and collaborate with others. 5. Analytical skills to identify trends and patterns in client inquiries. 6. Proficiency in Microsoft Office and helpdesk software. 7. Remote work experience is a plus.

Benefits: 1. Vision insurance to support your eye care needs. 2. Retirement plan options to secure your financial future. 3. Remote work flexibility for a better work-life balance.

Working Environment: At Redbubble, we believe in harnessing technology to drive innovation and efficiency. Our remote work environment provides you with the flexibility to work from anywhere while being part of a dynamic and collaborative team.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Redbubble is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to provide a supportive and inclusive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.