Contact Center Assistant - Remote Work

Job Description:

Northwestern Mutual is seeking a Contact Center Assistant to join our team on a part-time remote basis in Brisbane, Queensland, AU. As an Associate Level Contact Center Assistant, you will play a crucial role in providing exceptional customer service to our clients.

Responsibilities: - Respond to incoming customer queries via phone, email, and chat in a timely and professional manner - Provide accurate information about Northwestern Mutual products and services - Assist customers with account management and troubleshooting any issues they may encounter - Collaborate with team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Stay up-to-date on industry trends and best practices in customer service - Assist with special projects and initiatives as needed

Requirements: - Minimum of 4 years of experience in a customer service or contact center role - Energetic and passionate about providing exceptional customer service - Strong teamwork and collaboration skills - Ability to think innovatively and problem-solve effectively - Proficient in using customer service software and CRM systems - Excellent communication skills, both verbal and written - Ability to work independently and manage time effectively - Bachelor's degree in Business Administration or related field preferred

Benefits: - Profit sharing opportunities - Paid Time Off (PTO) for part-time employees - Visa sponsorship for eligible candidates

Working Environment: At Northwestern Mutual, we encourage autonomy and independence, trusting our employees to excel in their roles. Our remote work opportunities provide flexibility and support for our team members to achieve a healthy work-life balance.

Deadline to Apply: Interested candidates must apply by May 16, 2024.

Equal Opportunity Statement: Northwestern Mutual is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.