Contact Center Assistant - Remote Work

Job Description:

Hilton is hiring a Contact Center Assistant for remote work in Brisbane, Queensland, AU. This part-time entry-level position requires 0 years of experience. We are looking for passionate and resilient individuals who possess soft skills such as innovation and teamwork.

Responsibilities: - Provide excellent customer service through inbound and outbound calls, emails, and live chat - Assist customers with inquiries, requests, and complaints - Handle reservations, cancellations, and changes to bookings - Maintain accurate records of all customer interactions - Collaborate with team members to resolve customer issues efficiently - Stay up-to-date on Hilton products, services, and promotions - Meet and exceed key performance indicators set by management

Requirements: - High school diploma or equivalent - Excellent communication skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office suite and CRM software - Availability to work flexible hours, including evenings and weekends

Benefits: - Gym membership - Profit sharing - Dental insurance

Working Environment: At Hilton, we prioritize understanding and empathy in all interactions. Our team members strive to create a positive and supportive environment for both customers and colleagues.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status under applicable laws. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.