Contact Center Representative - Remote Work

Genworth Financial is seeking a dedicated and confident individual to join our team as a Contact Center Representative, working remotely from Perth, Western Australia. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer service or a related field.

Responsibilities: - Handling inbound and outbound calls from customers regarding inquiries, issues, and transactions - Providing excellent customer service and resolving customer complaints in a professional and timely manner - Collaborating with other team members to ensure a seamless customer experience - Using decision-making skills to escalate complex issues to the appropriate department - Planning and prioritizing tasks effectively to meet performance targets - Adhering to company policies and procedures to maintain compliance

Requirements: - Minimum of 4 years of experience in customer service or a related field - Confident and dedicated personality traits - Strong planning and decision-making skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficient in using computer systems and software applications - High school diploma or equivalent required, additional education or qualifications preferred

Benefits: - Disability insurance - Life insurance - Training and professional development opportunities

Working Environment: At Genworth Financial, we encourage a spirit of exploration and taking calculated risks for growth. Our team values collaboration, innovation, and continuous improvement to deliver the best possible service to our customers.

Equal Opportunity Statement: Genworth Financial is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability status. All qualified applicants will receive consideration for employment without regard to any protected characteristic.

Deadline to Apply: July 3, 2024

If you meet the requirements and are interested in this exciting opportunity, please submit your application by the deadline. We look forward to welcoming a new member to our team who shares our values and passion for providing exceptional customer service.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.