Contact Center Specialist - Remote Work

AutoNation is seeking a dedicated Contact Center Specialist to join our team on a part-time basis. This position offers the unique opportunity to work remotely from your home in Melbourne, Victoria, AU. As a Contact Center Specialist, you will be responsible for providing exceptional customer service and support to our clients over the phone and through other communication channels.

Responsibilities: - Handle inbound and outbound calls in a timely and professional manner - Address customer inquiries, concerns, and complaints with empathy and efficiency - Provide accurate information about our products, services, and promotions - Follow up with customers to ensure satisfaction and resolve any issues - Collaborate with other team members to meet and exceed performance targets - Maintain detailed records of customer interactions and transactions - Stay informed about company policies, procedures, and industry trends - Adhere to strict quality and compliance standards

Requirements: - Minimum of 3 years of experience in a customer service or contact center role - Strong communication skills and a customer-centric mindset - Ability to work independently and multitask in a fast-paced environment - High level of emotional intelligence and leadership qualities - Proven track record of achieving performance goals and KPIs - Proficiency in using CRM software and other contact center tools - Hardworking and driven attitude towards continuous improvement

Benefits: - Medical coverage for you and your dependents - Parental leave for new parents - Company transportation for eligible employees

Working environment: At AutoNation, we value diversity, innovation, and teamwork. We thrive in an environment that embraces and navigates change seamlessly. As a Contact Center Specialist, you will have the opportunity to grow professionally while making a positive impact on our customers' experience.

Equal Opportunity Statement: AutoNation is an equal opportunity employer that is committed to diversity, inclusion, and creating a supportive work environment for all employees. We welcome and encourage applications from candidates of all backgrounds and experiences.

Deadline to apply: June 29, 2024

If you meet the requirements and are interested in joining our team, we encourage you to apply for the Contact Center Specialist position at AutoNation. We look forward to receiving your application and potentially welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.