Customer Care Assistant - Remote Work

We are seeking a dedicated and enthusiastic Customer Care Assistant to join our remote team at Barnes & Noble in Melbourne, Victoria, AU. As a part-time entry-level position, this role is perfect for individuals looking to gain experience in customer service and work in a flexible remote environment.

Responsibilities: - Respond to customer inquiries and concerns via phone, email, or chat in a timely and professional manner - Provide information about products, services, and promotions to customers - Assist customers with order placement, tracking, and returns - Resolve customer complaints and escalate issues as needed - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to improve customer service processes and procedures

Requirements: - Strong communication skills and a friendly demeanor - Ability to multitask and prioritize tasks effectively - Resilient and adaptable to changing work environments - Leadership and strategic planning skills - Previous experience in customer service is a plus but not required

Benefits: - Vision insurance coverage - Remote work flexibility - Profit sharing opportunities

Working environment: At Barnes & Noble, we value collaboration and teamwork. We strive to cultivate a sense of ownership and responsibility at every level of the organization, including our remote team members. We believe in empowering employees to take initiative and make a positive impact on our customers' experience.

Equal Opportunity Statement: Barnes & Noble is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 4, 2024

If you are a motivated individual with a passion for customer service and a desire to work in a dynamic remote environment, we encourage you to apply for the Customer Care Assistant position at Barnes & Noble. Join our team and help us provide exceptional service to our customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.