Customer Care Associate - Remote Work

Job Description:

As a Customer Care Associate at 3M, you will play a crucial role in ensuring customer satisfaction and enhancing the overall customer experience. This position offers the flexibility of remote work, allowing you to work from the comfort of your own home.

Responsibilities: 1. Respond promptly to customer inquiries via phone, email, or chat 2. Resolve customer complaints in a professional and timely manner 3. Provide product information and pricing to customers 4. Process orders, returns, and exchanges accurately 5. Collaborate with other team members to ensure seamless customer service 6. Maintain accurate records of customer interactions and transactions 7. Stay up-to-date on product offerings, promotions, and company policies

Requirements: 1. 1 year of customer service experience preferred 2. Excellent communication skills, both written and verbal 3. Strong problem-solving abilities 4. Detail-oriented with a high level of accuracy 5. Ability to work independently and as part of a team 6. Motivated and reliable individual 7. Ability to conduct research to address customer inquiries 8. Proficiency with Microsoft Office suite and CRM software

Benefits: - Remote work flexibility - Vision insurance - Joining Bonus

Working Environment: At 3M, we encourage calculated risk-taking to drive innovation and progress. We foster a collaborative and supportive environment where employees are empowered to reach their full potential.

Equal Opportunity Statement: 3M is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status.

If you are a motivated and reliable individual with a passion for customer service, we encourage you to apply for the Customer Care Associate position at 3M. Deadline to apply is July 4, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.