Customer Care Associate - Remote Work

Job Description:

Interpublic Group is seeking a part-time Customer Care Associate to join our remote team in Melbourne, Victoria, AU. As a Customer Care Associate, you will be responsible for providing exceptional customer service to our clients through various communication channels. This role requires a high level of energy, resilience, and excellent decision-making skills to effectively handle customer inquiries and issues.

Responsibilities: - Respond to customer queries and provide solutions in a timely and professional manner. - Handle customer complaints and ensure a positive resolution is reached. - Maintain accurate records of customer interactions and transactions. - Collaborate with team members to improve processes and enhance the overall customer experience. - Stay up-to-date on product knowledge and company policies to provide accurate information to customers. - Meet or exceed customer satisfaction goals and metrics. - Participate in training and professional development opportunities to enhance your skills and knowledge.

Requirements: - Minimum of 3 years of experience in customer service or a related field. - Energetic and resilient personality with a positive attitude. - Strong decision-making skills and ability to work well in a team. - Excellent communication skills, both verbal and written. - Proficiency in using customer service software and tools. - Ability to multitask and prioritize tasks effectively. - Flexibility to work remotely and adapt to changing work environments.

Benefits: - Visa sponsorship for eligible candidates. - Dental insurance coverage. - Opportunities for training and professional development. - Engage in corporate social responsibility initiatives to give back to the community.

Equal Opportunity Statement: Interpublic Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other characteristic protected by law.

Deadline to apply: 2024-07-07

If you meet the requirements and are excited about joining a dynamic team of professionals dedicated to providing exceptional customer care, we encourage you to apply for the Customer Care Associate position at Interpublic Group. We look forward to reviewing your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.