Customer Care Officer - Remote Work

Job Description:

Nike is seeking a passionate and customer-focused individual to join our team as a Customer Care Officer. This is a remote work position based in Canberra, Australian Capital Territory. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service and support to our valued customers.

Responsibilities: 1. Handle inbound customer inquiries via phone, email, and chat in a professional and timely manner. 2. Assist customers with product inquiries, order status, returns, and exchanges. 3. Troubleshoot and resolve customer issues, escalating to the appropriate department if needed. 4. Process orders and ensure accurate and timely fulfillment. 5. Maintain detailed records of customer interactions and transactions. 6. Stay informed about Nike products, promotions, and policies to provide accurate information to customers. 7. Collaborate with cross-functional teams to improve the overall customer experience.

Requirements: 1. Minimum of 3 years of customer service experience. 2. Excellent communication and interpersonal skills. 3. Strong attention to detail and the ability to research and problem solve. 4. Must be reliable, resilient, and able to work independently in a remote setting. 5. Ability to work in a fast-paced environment and handle multiple tasks efficiently. 6. Proficiency in using customer service software and Microsoft Office suite. 7. High school diploma or equivalent.

Benefits: - Relocation allowance for eligible candidates - Paid Time Off (PTO) - Employee discounts on Nike products

Working Environment: At Nike, we believe in unleashing creativity and fostering innovation. Join a team that values diversity, collaboration, and growth. Work remotely from the comfort of your own home while being supported by a global leader in athletic apparel and footwear.

Equal Opportunity Statement: Nike is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate individual differences and strive to provide a welcoming and supportive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.