Customer Care Representative - Remote Work

Job Description:

SanDisk is seeking a Customer Care Representative to join our team in Melbourne, Victoria. This is a part-time remote work position at the Associate level, requiring a minimum of 4 years of experience in customer care or a related field.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Handle customer complaints and provide appropriate solutions - Process orders, returns, and exchanges accurately - Build strong relationships with customers to enhance their overall experience - Collaborate with other team members to improve processes and customer satisfaction - Keep detailed records of customer interactions and transactions

Requirements: - Resilient and adaptable personality traits - Strong strategic planning and leadership skills - Excellent communication and interpersonal abilities - Proficient in Microsoft Office and CRM software - Ability to work independently and as part of a team - High school diploma or equivalent, Bachelor's degree preferred

Benefits: - Paid Time Off (PTO) - Training and professional development opportunities - Parental leave options - Opportunities for advancement within the company

Working Environment: At SanDisk, we believe in empowering our employees to excel in their roles. We encourage autonomy and independence, trusting our team members to make sound decisions and provide exceptional service to our customers.

Deadline to Apply: May 25, 2024

Equal Opportunity Statement: SanDisk is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected category. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.